Terms of Service

Effective Date: May 11, 2026 Last Updated: May 11, 2026

Heads up — Section 15 contains a binding individual-arbitration agreement and a class-action waiver that apply to US residents who do not opt out within 30 days. EU, UK, and similarly protected consumers are not bound by them. Please read Section 15 carefully.

Welcome to Pugly. These Terms of Service ("Terms") govern your access to and use of the Pugly mobile applications, the website at pugly.app, and any related services (collectively, the "Service") provided by Pugly LLC ("Pugly", "we", "us", or "our").

By creating an account or otherwise using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 13 years old to use Pugly (or 16, or the age of digital consent in your country, whichever is higher). Users under the age of majority must have a parent or legal guardian's consent. We may refuse service or terminate accounts at our discretion, including where required by law.

2. Your Account

To use most features you must create an account using a supported sign-in provider (currently Google). You agree to:

• Provide accurate, current, and complete information.
• Keep your account credentials secure and not share your account.
• Be responsible for all activity that occurs under your account.
• Promptly notify us of any unauthorized use.

You may have only one account. We may suspend or close duplicate or impersonating accounts.

3. The Service

Pugly helps players find pickup pickleball sessions, track skill ratings, build a "pickle pals" friend graph, host sessions at courts, log match scores, and rate other players. Features evolve over time and may be added, modified, or removed without notice.

4. Acceptable Use

You agree not to:

• Harass, threaten, defame, stalk, or discriminate against other users.
• Submit false ratings, attendance, scores, or peer feedback.
• Impersonate any person or misrepresent your affiliation.
• Use the Service for commercial purposes (lessons, paid clinics, recruiting, etc.) without our prior written permission.
• Reverse engineer, scrape, decompile, or interfere with the Service.
• Upload malicious code, attempt to access other users' accounts, or probe our infrastructure.
• Use the Service for unlawful activity or to violate any third party's rights.

We may investigate suspected violations and may suspend or terminate accounts, remove content, and cooperate with law enforcement.

5. User Content

You retain ownership of content you submit (profile information, photos, messages, scores, ratings — "User Content"). You grant Pugly a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, modify, and display your User Content solely to operate, improve, and promote the Service.

You represent that you have the rights necessary to grant this license and that your User Content does not violate these Terms or any law. Peer ratings are anonymous to the recipient but visible to us and may be used to compute aggregate scores.

We may remove User Content that violates these Terms, but we have no obligation to monitor User Content.

6. Ratings, Matchmaking, and Reliability Scores

Pugly assigns players an internal skill rating (computed using the Glicko-2 algorithm) and may use a third-party rating (DUPR) if you choose to link your account. Reliability and peer-feedback scores are computed from RSVPs, check-ins, and crowdsourced ratings.

You acknowledge:

• Ratings are algorithmic estimates, not guarantees of skill or behavior.
• Small samples may be unreliable; we hide some scores until we have enough data.
• DUPR is a third-party service; its terms apply when you link your account.
• We may adjust the algorithms at any time.

7. Sessions and In-Person Play

The Service helps you discover and coordinate in-person play. You participate at your own risk.

We do not:

• Verify the identity, background, skill, character, or fitness of other users beyond the limited information they provide.
• Inspect courts or guarantee their availability, condition, or safety.
• Supervise, organize, or insure sessions.
• Provide medical advice or emergency services.

You are solely responsible for evaluating other users and locations before meeting in person, and for your own physical safety, equipment, and compliance with court rules and local laws.

8. Third-Party Services

The Service relies on and may link to third parties (including Google, Firebase, Vercel, and DUPR). Your use of those services is governed by their own terms and privacy policies, which we do not control.

9. Intellectual Property

The Service, including all software, design, text, graphics, and trademarks (other than User Content), is owned by Pugly LLC or its licensors and is protected by intellectual property laws. We grant you a personal, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose. All rights not expressly granted are reserved.

10. Feedback

If you send us suggestions or feedback, you grant us an unlimited, perpetual, royalty-free license to use them without obligation to you.

11. Termination

You may delete your account at any time through the Service. We may suspend or terminate your access at any time, with or without notice, for any reason including violation of these Terms or risk to other users. Sections that by their nature should survive termination (including Sections 5, 9, 12, 13, 14, 15, and 17) will survive.

12. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT RATINGS, MATCHMAKING, OR LOCATION DATA WILL BE ACCURATE OR FREE OF DEFECTS.

Some jurisdictions do not allow the exclusion of certain warranties; those exclusions may not apply to you.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PUGLY LLC AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, OR FOR ANY HARM ARISING FROM IN-PERSON INTERACTIONS WITH OTHER USERS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS (US$100) OR (B) THE AMOUNTS YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

Carve-out — non-excludable liability. Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or any consumer-protection right that cannot be waived under the law of the country where you habitually reside. If you are a "consumer" under the laws of the EU, UK, or another jurisdiction with similar protections, your statutory rights are unaffected by this section.

Some jurisdictions do not allow the exclusion or limitation of certain damages; those limits may not apply to you.

14. Indemnification

You agree to defend, indemnify, and hold harmless Pugly LLC and its affiliates from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of (a) your use of the Service, (b) your User Content, (c) your violation of these Terms, or (d) your interactions with other users or third parties through the Service.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of Alabama, USA, without regard to its conflict-of-laws principles. Except as otherwise provided in this Section 15 (including the EU/UK consumer carve-out below), you and Pugly LLC agree that any dispute will be resolved exclusively in the courts located in Houston County, Alabama, and you consent to personal jurisdiction there.

15.1 Binding individual arbitration (US users)

Please read this section carefully. If you are a resident of the United States, you and Pugly LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Service will be resolved by binding individual arbitration rather than in court, except for the carve-outs in Section 15.2.

• Arbitrator and rules. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, available at adr.org/consumer. The arbitrator's decision will be final and may be entered as a judgment in any court of competent jurisdiction.
• Location. The arbitration will be conducted in Houston County, Alabama, by video conference, or — at your request, for claims under US$10,000 — by documents only.
• Fees. Pugly LLC will pay all AAA filing, administration, and arbitrator fees for claims under US$10,000 unless the arbitrator finds your claim to be frivolous. For larger claims, fees are governed by the AAA Consumer Arbitration Rules.
• No class actions; no mass arbitration without consent. You and Pugly LLC agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative action. Materially related claims brought by multiple claimants may not be consolidated into a single arbitration proceeding without our written consent. If a court decides this paragraph is unenforceable for a particular claim, that claim must be brought in court under Section 15 (governing law and venue), but the rest of this Section 15.1 still applies to all other claims.

15.2 Carve-outs from arbitration

The arbitration agreement in Section 15.1 does not apply to:

• Small-claims court. Either party may bring an individual claim in a small-claims court of competent jurisdiction, so long as the claim qualifies and remains in that court.
• Injunctive relief for intellectual property. Either party may seek injunctive or other equitable relief in court to protect its intellectual-property rights.
• California PAGA. If you are a California resident, nothing in this Section 15 waives your right to bring a representative action on behalf of others under the California Private Attorneys General Act ("PAGA"). Representative PAGA claims are not subject to the class-action waiver in Section 15.1 and may proceed in court.

15.3 30-day opt-out

You can opt out of Section 15.1 (binding arbitration and the class-action waiver) within 30 days of the date you first accept these Terms by sending us a written notice that includes (a) your full name, (b) the email address associated with your account, and (c) a clear statement that you want to opt out of the Pugly arbitration agreement.

Send your notice by either of the following methods:

• Email: hi@pugly.app with the subject line "Arbitration Opt-Out", OR
• Mail: Pugly LLC, 212 W. Troy St. STE B, Dothan, AL 36303, attention: Arbitration Opt-Out.

If you opt out, neither you nor Pugly LLC can require the other to arbitrate under Section 15.1; the governing-law and venue clause at the top of Section 15 still applies.

15.4 EU, UK, and other consumer-residence carve-out

If you habitually reside in the European Union, the United Kingdom, Switzerland, or another jurisdiction whose consumer-protection laws give you rights that cannot be waived by contract, then:

• Your local law applies. The choice-of-law and venue clauses in this Section 15 do not deprive you of the protections of the mandatory consumer-protection law of your country of residence.
• Local courts available. You may bring claims against Pugly LLC in the courts of your country of residence, in addition to (or instead of) any forum specified above.
• Arbitration is optional, not mandatory. Sections 15.1 (binding arbitration) and the class-action waiver in 15.1 do not apply to disputes you bring against us in your capacity as a consumer.

15.5 Severability

If any part of Section 15 is found unenforceable, the rest of Section 15 (and these Terms) survives. If the class-action waiver in Section 15.1 is found unenforceable as to a particular claim or remedy, that claim or remedy must be brought in court under the governing-law and venue clause at the top of Section 15, but the arbitration agreement remains enforceable for all other claims.

16. Changes to the Terms

We may update these Terms from time to time. For non-material changes, the "Last Updated" date above will reflect when the change took effect. For material changes, we'll notify you through the Service or by email at least 30 days before they take effect, so EU/UK consumer-law notice periods are honored. Your continued use of the Service after the effective date constitutes acceptance. If you do not agree, you may stop using the Service and, if you wish, delete your account before the change takes effect.

17. Miscellaneous

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Pugly regarding the Service.
• Severability. If any provision is found unenforceable, the rest will remain in effect.
• No waiver. Our failure to enforce any right is not a waiver of that right.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for failures caused by events beyond our reasonable control.

18. Contact

Questions about these Terms? Contact us at:

Pugly LLC
212 W. Troy St. STE B
Dothan, AL 36303
hi@pugly.app